With a Quiet Grace
The very best leaders are servants first.
Not so long ago, Martin Luther King, Jr., taught, “If you want to be important—Wonderful! If you want to be recognized—Wonderful! If you want to be great—Wonderful! But recognize that he who is greatest among you shall be your servant. That’s a new definition of greatness … Everybody can be great because everybody can serve … you only need a heart full of grace and a soul generated by love and you can be that servant.” By extension, you can then be a leader—a servant leader.
Jim Collins, author of Good to Great, and his team prove the point. In their research, companies that made the leap from good to great, led by Level 5 leaders described as “self-effacing, quiet, always courteous, gracious, modest and willful, humble and fearless, reserved, even shy,” attained what Collins called “extraordinary results, averaging cumulative stock returns 6.9 times the general market in the fifteen years following their transition point.” “Furthermore,” Collins notes, “if you invested $1 in a mutual fund of the good-to-great companies in 1965, holding each company at the general market rate until the date of transition, and simultaneously invested $1 in a general market stock fund, your $1 in the good-to-great fund taken out on January 1, 2000, would have multiplied 471 times, compared to a 56 fold increase in the market.”
Level 5 leaders—individuals who blend extreme personal humility with intense professional will—were at the helm of every good-to-great company during the transition era. “Those who worked with or wrote about the good-to-great leaders,” Collins points out, “continually used words like quiet, humble, modest, reserved, shy, gracious, mild-mannered, self-effacing, understated, and did not believe his own clippings” to describe them. “Despite their remarkable results,” Collins highlights, “almost no one has ever remarked about them!” How many of these character-based, other-centered, servant leaders—George Cain, Alan Wurtzel, David Maxwell, Colman Mockler, Darwin Smith, Jim Herring, Lyle Everingham, Joe Cullman, Fred Allen, Cork Walgreen, Carl Reichardt—do you know?
You likely know few, if any, of them because, to an individual, these leaders, Collins tells us, “never wanted to become larger-than-life heroes. They never aspired to be put on a pedestal or become unreachable icons. They were seemingly ordinary people quietly producing extraordinary results.” Such is the essence of servant leadership.
But you don’t have to be an extraordinary executive to be a servant leader. You don’t have to lead a movement to be a servant leader. Remarkable results can be achieved one person at a time. As you watch the video below, some may scratch their head and ask, “What does this have to do with leading a company to greatness?” It’s simple. Nothing changes when these leaders go home.
Every good-to-great leader, as Jim Collins and his team discovered, live humble and simple lives in the board room AND in their private life as well. What they are willing to do for one million people, they are willing to do for one. Let us recall what Dr King said: If we want to be important, recognized, and/or great—Wonderful! But first, we must nurture a servant’s heart.
Did you notice how the street performer—yes, a street performer—connected with the girl, without as much as a single word, in the beginning? He sees in her something she cannot yet comprehend. When she returns years later, he has not forgotten her, or her love of music—her destiny. In the metamorphosis of this girl’s life, we see how the servant leader, like the Level 5 leaders of good-to-great companies, quietly goes about the work necessary to transmogrify the ordinary into the extraordinary, giving fully and completely of himself expecting nothing in return.
Servant leadership is funny that way. Like the man in the arena, perhaps marred by dust and sweat and blood, it spends itself in a worthy cause, an other-centered cause, and it does so with a quiet grace, always embracing those served with love.







March 4, 2010 - 4:49 am
Setting ourselves aside is when true service begins. We think, hear, and see with different minds, ears, and eyes. From a humble heart, a completely new world opens before us! In this world, we become creators, healers, and light in the lives of others. I call this “Simple Encouragement”, and it’s a “quiet cause” full of life! Jack, you embody this powerfully when you describe the interaction between the street performer and the girl ~ “He sees in her something she cannot yet comprehend. When she returns years later, he has not forgotten her, or her love of music—her destiny.” With a glance he spoke “life to potential” and there is not a single human being without this, as you call it, “transmogrifying” power. You empower, as always, by making this point powerfully! Thank you for being a wise servant to so many!
March 4, 2010 - 7:02 am
Beautifully expressed Jack and so agree. Real, long-lasting and inspiring Leadership is not about SELF but about OTHERS. I just wish more of our so-called leaders could realise that today. I shall take away that phrase ‘quiet grace’ and share it with others … Thank you.
March 4, 2010 - 12:53 pm
Only rarely do blogs touch my heart so deeply that they make my eyes well up … in gratitude to see our potential, in gratitude for seeing people live up to their potential … and in gratitude for the people who remind us of all of these possibilities.
Thank you, Jack, for a powerful message for all of us.
Take care and create a great day.
Harry
March 10, 2010 - 9:50 am
The return for a servant leader is felt in the heart. Though to onlookers it may seem as sacrifice it is its own reward. We come to admire the calm security you can read in a servant leader’s face. She becomes magnetic and attractive in a calm and assured way. If invisible to others or very famous, it does not make a difference.
March 10, 2010 - 12:09 pm
Thank you, Jack, for your touching and gentle reminder that even ordinary people just doing ordinary things can make an extraordinary difference in the world. I agree with you that great leaders are servants and other-focused first. Humility is key to greatness!